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Booking Team Executive (French or German speaking)

January, 09 2019 ( Updated February, 01 2019)

At our head office in Lugano (Switzerland) we have a position for a Reservation Team executive who will serve as the first point of contact for our guests. We are looking for someone with excellent communication skills, sales ability and a customer service mentality. You will be trained by our team to answer calls and emails efficiently while still delivering a personalized solution to each guest. When needed you will assist the marketing team with administrative and marketing tasks as required.


Main Responsibilities

  • Answer booking enquiries of guests by phone and email in a friendly manner.
  • Paying attention to the guest’s requirements to ensure understanding of enquiries and deliver personalized travel solutions.
  • Provide accurate information regarding availability, accommodation types, areas etc.
  • Help with marketing tasks when needed
  • Other duties as assigned


Requirements

  • Completed or currently pursuing a degree in tourism.
  • Fluent in English and French or German. Minimum requirement C1.
  • Knowledge of Italian would be a +.
  • Strong communication skills (written and verbal)
  • Good computer skills, including the ability to type and talk while successfully navigating through multiple applications.
  • Interest in the travel and hospitality industry.
  • Flexible to work evening and weekend shifts.


What we offer

  • Working in an international team
  • Dynamic work environment
  • Permanent contract (after the initial trial period)


If you are interested, please apply by sending an email with your resume and motivation letter to hr@happyholidayhomes.net